http://news.nationalpost.com/news/ca...-functionality
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Deborah Yedlin: New Calgary airport CEO ‘hell bent’ on fixing international terminal ‘short on functionality’
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None of this is lost on new Calgary Airport Authority CEO Bob Sartor, whose career has been concentrated in the world of retail and customer service.
“I have had several conversations with Gregg (Saretsky) at WestJet. They are our number 1 customer and guess what? When your number 1 customer talks, you have to listen,” said Sartor.
He has also met with Air Canada to hear their concerns, recognizing the airline’s importance as a YYC customer, and received emails from passengers that Sartor says would “peel paint.”
“The new terminal is long on aesthetics and short on functionality,” he said in a recent interview.
No kidding.
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"In theory, there is no difference between theory and practice. But in practice, there is" — Jan Van De Snepscheu
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