04-26-2017, 11:58 PM
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#576
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Some kinda newsbreaker!
Join Date: May 2004
Location: Learning Phaneufs skating style
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New policies at United:
http://money.cnn.com/2017/04/27/news...411/index.html
Quote:
- United won't use law enforcement unless there's a safety or security issue -- it won't call the cops simply to enforce its own policies.
- Boarded passengers won't be asked to give up their seats involuntarily unless there's a safety or security issue.
- United is increasing compensation to $10,000 for voluntarily giving up your seat.
- A "customer solutions team" is being created to assist gate agents to get fliers to their destinations. The team will also help crews find alternatives to displacing passengers.
- Traveling crew members must be booked at least 60 minutes before departure.
- United will add new annual training for its agents "that will equip them to handle the most difficult of situations." This begins in August.
- United will ask passengers during automated check-in or on its app if they're interested in giving up their seat in exchange for compensation.
- It is cutting back overbooking for last-of-the-day flights, like flight 3411 -- or flights that historically had few passengers voluntarily give up seats.
- Using a new app, flight attendants and gate agents can proactively dole out miles or other compensation "when a disservice occurs."
- The airline is cutting the red tape for lost bags. If a bag goes permanently missing, the airline is adopting a "no-questions-asked" policy. United will pay $1,500 for the bag and its contents.
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