View Single Post
Old 04-26-2017, 11:58 PM   #576
sureLoss
Some kinda newsbreaker!
 
sureLoss's Avatar
 
Join Date: May 2004
Location: Learning Phaneufs skating style
Exp:
Default

New policies at United:
http://money.cnn.com/2017/04/27/news...411/index.html
Quote:
  1. United won't use law enforcement unless there's a safety or security issue -- it won't call the cops simply to enforce its own policies.
  2. Boarded passengers won't be asked to give up their seats involuntarily unless there's a safety or security issue.
  3. United is increasing compensation to $10,000 for voluntarily giving up your seat.
  4. A "customer solutions team" is being created to assist gate agents to get fliers to their destinations. The team will also help crews find alternatives to displacing passengers.
  5. Traveling crew members must be booked at least 60 minutes before departure.
  6. United will add new annual training for its agents "that will equip them to handle the most difficult of situations." This begins in August.
  7. United will ask passengers during automated check-in or on its app if they're interested in giving up their seat in exchange for compensation.
  8. It is cutting back overbooking for last-of-the-day flights, like flight 3411 -- or flights that historically had few passengers voluntarily give up seats.
  9. Using a new app, flight attendants and gate agents can proactively dole out miles or other compensation "when a disservice occurs."
  10. The airline is cutting the red tape for lost bags. If a bag goes permanently missing, the airline is adopting a "no-questions-asked" policy. United will pay $1,500 for the bag and its contents.
sureLoss is offline   Reply With Quote