Quote:
Originally Posted by KTrain
Waiting a year is a bad idea. That's potentially thousands of people reading the bad review without your side of the story.
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I wasn't clear. I respond right away publicly. A year later I will initiate direct contact with the goal of convincing them to remove the view based on the amount of time the review has been up.
Most people are receptive at that time to removing the review. They're not pissed off anymore, for one, and they typically concede that there is no need to carry a grudge against a small business. I've actually had some really nice conversations with customers on this topic when I touch base with them.
I think the conversations I have that lead to removal of bad reviews could not take place the day after the review is written.