[ernie]

I forgot my "favourite" United experience. It was a short Dallas-Tulsa hop and I was returning home from a multi-stop trip. I was one of 5 people on the plane on the late night flight which was really just intended to move the plane into Tulsa for the morning flight. The other 4 were the next days crew.

They lost my luggage. 1 bag to go on the plane and they lost it.

They found it two days later and delivered it to my home. It was soaked through with water. I mean I could squeeze water out of every piece of clothing in that suitcase. I'm reasonably sure it sat on the tarmac in a torrential downpour. One reason I only use hard shell cases now.

They remain the only airline that has lost my luggage and they've done it 4 times. Hell one time on a flight to Boston they mixed up the entire planes worth of luggage and sent it to Philly. We got the Philly luggage.

edit: correction one of those times was Air Canada.