Yeah the remote that comes with the gateway/portals is a piece of crap for sure, especially since the older PVR remotes were universal and just had a lot more functionality. That basically forced me to get a Harmony remote but I'm glad I did as it seems to have less issues talking to the portal than the original remote did.
Also I don't know why Shaw hasn't put in an option to view your PVR recordings differently from alphabetical as it seems like it'd be an easy to implement but what the hell do I know.
I've also read (probably on here) stories of people having to power cycle the portals or gateway on an almost weekly basis... but I can't remember the last time I had to restart my boxes.
I'm not sure how often Shaw is pushing out firmware updates but the stability of the entire system seems to have gotten a lot better... it'd be nice if they started pushing out new functionality as the gateway system is capable of a lot more than it's currently doing.
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