Here's a fantastic piece that succinctly explains exactly why the ending was such a huge disappointment. Well worth reading.
The article contains spoilers, obviously.
Quote:
Every moment of the game feels a necessary part of the war effort, every decision feels critical, and as you begin the final mission, you actually feel the weight of 5 years of play, dozens of well-written friendships, and 15,000 years of galactic civilization are behind you. It’s a glorious accomplishment. And that accomplishment is completely undone as the story is wrapped up via a barely-interactive cutscene lasting less than 10 minutes.
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http://www.gamefront.com/mass-effect...ans-are-right/