My #1 complaint, by far, is that the hold music always starts with "Single Ladies" by Beyonce. Every time. And Telus never answers in time for me not to hear the entire thing. It makes me want to hurt Telus people.
My #2 complaint is that I've had to call so often in my first 6 weeks of service. It took 3 visits to get my installation fully complete. Recording didn't work the first day. The router admin regularly craps out (one specific page won't be accessible until I hard-reset the modem), and my first bill was full of mistakes (getting charged rental for hardware I own, etc.)
Aside from that (and the totally featureless and slow router) - all is well
