Telus TV?

[jolinar of malkshor]

Thinking of getting telus TV as there is a real good deal with the receiver. Is it good or is shaw better?

[Jayems]

when i worked for telus, they had it in the break room. I hated it. It was awkward to navigate, slow and just plain ugly. That was several years ago, and i think it was before it was even released to the public, so i'm sure there have been improvements over the years. Thats about all I can tell you from my perspective.

[fleuryisgod]

http://forum.calgarypuck.com/showthread.php?t=47616&highlight=telus

[GreatWhiteEbola]

when i worked for telus, they had it in the break room. I hated it. It was awkward to navigate, slow and just plain ugly. That was several years ago, and i think it was before it was even released to the public, so i'm sure there have been improvements over the years. Thats about all I can tell you from my perspective.

From what I've seen it hasn't changed.

CONS
No function buttons on the set top box. If you lose the remote you can't even turn the power off.
There are bandwidth issues. 2 TV's and the DL on your internet is affected.
Must be a Telus user for all products, phone, internet,tv.
CONTRACTS!!!!!
No HDPROs
MyTelus guide thing, potential for something greater, like ordering pizza from your TV.
Some of the channel bundles can be more appealing.
there may be moreWhen I looked into it there wasn't a price difference between Telus and Shaw. However there was a huge difference in product especially the internet and phone, and reliability.

[jolinar of malkshor]

http://forum.calgarypuck.com/showthread.php?t=47616&highlight=telus

Thanks, I was looking for this thread and couldn't seem to get the search option to work for me.

[flambers]

I have been looking into this as well.

A few more Pro's;

~ Telus TV does have HD, in certain area's of Calgary HD has been released. However I am in the deep South and its not available as of yet.

~ No additional Cables or no new boxes are required for HD. When the service is available a Telus rep will need to come to your home and reprogram the box.

~ Telus has 25 HD Channels.

~ I have been to the Telus Outlet and the Picture looks fine, it looks no different than Bell ExpressVu or Shaw.

~ There is no lag to switch channels for Telus or Bell or Shaw.

Cons

~ To get a free box, a contract is required. (i.e. 1 box = 1 year, 2 boxes = 2 years).

~ Maximum amount of boxes is two, they told me Telus has plans to upgrade this but no firm timetable was available. I currently have Bell and they have the same problem.

~ Its a new service, I would guess there will be growing pains.


I have Bell ExpressVu and the Monthly costs would be similair for the Channels I have. However Telus package with HD is much better. Bell requires a new receiver and additional Cables to be installed where Telus does not require anything.

[HOOT]

~ Maximum amount of boxes is two, they told me Telus has plans to upgrade this but no firm timetable was available. I currently have Bell and they have the same problem.



I have bell and I have 3 HD PVR Dual turner receivers so 6 feeds coming into my house no problem...

Peronsally I would never go Telus anything. Shaw and Bell would be my only two options...I would go phone/tv/internet less if I had to deal with Telus.

[ken0042]

Bell requires a new receiver and additional Cables to be installed where Telus does not require anything.

I really think there is something missing in what you are saying there. If TelusTV uses the same cables for SDTV as HDTV, then I doubt it is really HDTV. HD requires component or HDMI cables- so either you were already using higher end cables than what you need, or you aren't getting true HD to your TV.

If you were talking about the cable that runs from your electrical panel to the receiver, then you are also mistaken as when I went to HD I used the same cable as when I was just running SD.

[flambers]

I don't have Telus (I have Bell ExpressVu), I was looking to see if I bundled my internet, phone and Cable together would I save anything? Which I am still investigating.....

As for HDTV this is what the Telus rep said. I spoke to him for awhile and he confirmed the existing Telus receiver is also HD compatible. It only requires an upgrade with its software. The installation process when Telus is installed is complexed process (they quoted 2-4 hours). A Telus rep has to do the initial installation and once its installed it is HDTV compatible. When the software is upgraded.

As for Bell, to clarify its my understanding there is no way to have three TV's to watch different shows at the same time with one Dish.

[HOOT]

As for Bell, to clarify its my understanding there is no way to have three TV's to watch different shows at the same time with one Dish.

If you had all the receivers and proper switches you could have TEN different feeds, watch 10 different channels, on 1 dish with Bell. Really if it wasn't for the Bell policy you could have more on one dish, but who has more than 10 TV's?

So who ever told you only two TV's does not have a clue what they are talking about.

[flambers]

If you had all the receivers and proper switches you could have TEN different feeds, watch 10 different channels, on 1 dish with Bell. Really if it wasn't for the Bell policy you could have more on one dish, but who has more than 10 TV's?

So who ever told you only two TV's does not have a clue what they are talking about.

Thanks, my Dish has two feeds was not aware there were Dishes with 4 feeds available. Ideally I would like three receivers at some point.

[HOOT]

Thanks, my Dish has two feeds was not aware there were Dishes with 4 feeds available. Ideally I would like three receivers at some point.


It would just depend on which receivers you have right now and would be adding. If you have or are adding HD you would need a 4X4 switch, which is included with the 9200 or 9242. If all three are just SD receivers you would need a 2X4 switch.

I have two friends who bought a duplex together, they run 8 TV's off one dish. It just took a bit to figure out how we wanted to do the wiring.

[ken0042]

If all three are just SD receivers you would need a 2X4 switch.

Just to add to that- you can run a 4X4 switch with just the 2 feeds coming off the satellite. Just don't plug anything into the inputs for the 2nd satellite. I did that back in the day when I had 3 SD receivers; before getting HD.

Also, going to move this into the "Tech Talk" section.

[flambers]

Thanks, I did a quick check on the Bell website and they have a pretty decent offer for the HDTV PVR. I believe the HDTV Package and Installation is free and they would give the subscriber $225 worth of credits. Assuming a person bought the PVR.

[Russic]

it's great having competition in the market. That being said, telus lost my support a long time ago. Everybody has a telus screw-over story, so I won't bother you with mine.

[gemaster]

Howdy! Sorry to bump an old thread! My first post also so be gently on me!! I was googling around on telus and found this page/forum.

Anyways, I do live in Vancouver and will mention about Telus. I did up a telus tv (http://www.myvancouverhomepage.com/telus-tv.htm) review, which I'm just putting together now. Give me a couple days to finish it off. Basically, I went from Shaw to Telus. There is a huge savings btw getting one provider. Kicking myself in the arse for paying for 2 different companies for years. Anyways, just wanted to mention that it was well worth my while switching to Telus tv. Like I said I'll have my review up in a couple days. Cheers!

--
Graham

[Vulcan]

Also Telus is going to start distributing Bell TV (satellite) in Alberta and BC to go along with their TV service. Maybe there is a merger on the horizon and maybe we'll be able to get a break by bundling our bills.

http://www.digitalhome.ca/forum/showthread.php?t=106453

[alltherage]

OK so I just moved in to my new place, and my conundrum is this: I prefer Shaw, but for a Digital Cable + Internet bundle they want about $95/mo vs Telus' $60/mo. Plus, with Telus I get the free wireless built in to the modem.

For the experienced people here, is it worth $35 extra to have Shaw? I am not going HD yet, just digital.

[Igottago]

OK so I just moved in to my new place, and my conundrum is this: I prefer Shaw, but for a Digital Cable + Internet bundle they want about $95/mo vs Telus' $60/mo. Plus, with Telus I get the free wireless built in to the modem.

For the experienced people here, is it worth $35 extra to have Shaw? I am not going HD yet, just digital.

I had Telus TV for the last 2 years. If prices were equal I would go with shaw..their picture quality will be better, and you're not tied into a contract.

However, that $35/month is a pretty big savings. If you get the channels you need with Telus, I don't see a reason not to go with them. Picture quality isn't always great but if you are on a standard definition TV its probably not too bad. All comes down to need. For someone who watches a lot of tv I wouldn't recommend Telus TV, but it gets the job done for those a little less particular about things.

[I_H8_Crawford]

OK so I just moved in to my new place, and my conundrum is this: I prefer Shaw, but for a Digital Cable + Internet bundle they want about $95/mo vs Telus' $60/mo. Plus, with Telus I get the free wireless built in to the modem.

For the experienced people here, is it worth $35 extra to have Shaw? I am not going HD yet, just digital.
Do you care about Internet speed? Shaw is so much faster than Telus it's not even funny. Think Usain Bolt vs anyone else right now.

[alltherage]

Do you care about Internet speed? Shaw is so much faster than Telus it's not even funny. Think Usain Bolt vs anyone else right now.

Yeah, I just spoke with a buddy regarding this issue because he had Telus TV for about a year a while ago. He said quote:

I hated every moment of that garbage. It's cheaper because nobody wants it. Supply and Demand. I had non-stop tech issues, image artifacting and plain blacking out every ten seconds. HD is even worse. Lots of down time for service. It's like watching a flash video.

Not exactly a glowing review hahahaha.

[Vulcan]

Maybe you could get the same deal with Telus satellite TV. It's actually Bell satellite but the picture would be better that way, although that still doesn't solve the internet question.

[sclitheroe]

Do you care about Internet speed? Shaw is so much faster than Telus it's not even funny. Think Usain Bolt vs anyone else right now.

Telus without the TV option is pretty good high speed. Their High Speed Turbo offering is fast, consistent, and cap free. You can't get the High Speed Turbo and Telus TV though - going for TV means you only get their standard high speed, which is definitely slower than Shaw's standard internet package.

[Nage Waza]

Run from Telus TV, honestly.

[ken0042]

Do you care about Internet speed? Shaw is so much faster than Telus it's not even funny. Think Usain Bolt vs anyone else right now.

I have Telus' basic high speed internet- just switched from Shaw in the last year. Yes, Shaw wins the speed race hands down. But I really only notice it when downloading huge files. Day to day surfing of CP is pretty much the same.

So if you do a lot of downloading, you won't like the Telus basic high speed. If it's just regular surfing it isn't a deal breaker.

[TheU]

TELUS and Shaw have these speeds:

Shaw 7.5, 15, and 25 (25 is only for the most geek of us)
TELUS has 1.5, 3.0, 6.0 and 15. The speeds depends on how far you are from the wire center.

Bottom line is , yes, during non peak usage hours shaw blows telus away. big time. but during peak usage when most of us are surfing, the shaw 15 is about the same as telus 15 (dont be fooled in speed reports by speed boost, which really masks the real shaw speeds)

for most people, telus is the best answer as its cheaper. why is it cheaper? the nature of the technology.

Oh and as far as TELUS TV goes... go with satelite. the IP TV is very young still and ... problematic. One thing that is a nice bonus for TELUS TV tho, is, all channels are digital and look good. On shaw, anything from 1-50 or so is still analog no matter what box you use.. and it looks like ass.

[4X4]

I watch very little TV, though I pay for it because when I want it, I want it. I had Telus TV for awhile last year, but it met it's end one sunday last december when it crapped out during week 16 of NFL. I just about lost my mind that I was engrossed in a few games and the GD TV just decided to give me black squares at random intervals all day.

Unless they've upgraded their equipment, and downgraded their facist contract regime, I'd run far, far away.

[krazycanuck]

I'm currently with Shaw, I have my own HD PVR in one room, have analog cable in the other room. I also have the regular high speed internet with Shaw. Aside from occasional audio dropouts with Shaw on the HD channels, I have few complaints. I will also occasionally get picture dropouts as well (these are much more rare and without pixelization, so I think it's an issue with the channel feed, not a shaw issue). I'm a happy camper

My girlfriend keeps bugging me about getting Telus TV and high speed internet. The price when we factor in everything from the HD-PVR rental (not doing a contract) to the added $15 for HD brings the price to about the same for both services.

My questions are: Does anyone have any experience with the 15mb telus internet? When you're running an HDTV and another sd tv, what is the actual speed?

Is there noticeable pixelation or sound dropoffs, or audio sync issue using Telus TV?

Any other issues? The more recent the experiences the better! Thanks!

[Yellefan]

I've been on TelusTV for the past 2 months and it has been absolutely flawless! I am on mediaroom so it was an automatic bump in internet speed to 15mbps-- I hit very close to that with no TVs on. With 1 HD feed on I drop down to about 11mbps and with 2 HD and 1 SD feed it drops to about 4mbps which is still fine for me. When my installer was here he mentioned that in the next few months they would be upping speeds to 25mbps for TTV customers, but I won't believe it until it happens.

Picture quality is excellent (I have had shaw and bell and I would say the HD PQ is far superior to what I was getting with Shaw and I can't say it is any better or any worse than bell)

The whole home PVR is awesome too-- I have 1 PVR in the living room that can be programmed and accessed from the box in the bedroom so if I'm watching hockey and the wife suddenly has an urge to watch the Vampire Diaries :bag: that she recorded I can now send her upstairs to enjoy her show-- no problem!

I have had no pixelization or sound drop-offs with my system, but also realize that you may or may not qualify for mediaroom-- I have a couple of friends who are stuck on the Minerva system who aren't as happy as me and have had some issues so I'd make sure you qualify for Mediaroom before you commit. The mediaroom interface is far superior to both Shaw and Bell's interface in my opinion as well, it's quick (almost instant channel changes), intuitive to use and nice to look at-- it is basically a Microsoft software product though so it does require the occasional reboot (I've had to reboot twice in 2 months)

I give Telus TV 9.5 / 10.

Pros - Cheap, Easy to use, Whole Home PVR, Upgraded internet speeds
Cons - Slows internet down the more tvs you have on


I'm currently with Shaw, I have my own HD PVR in one room, have analog cable in the other room. I also have the regular high speed internet with Shaw. Aside from occasional audio dropouts with Shaw on the HD channels, I have few complaints. I will also occasionally get picture dropouts as well (these are much more rare and without pixelization, so I think it's an issue with the channel feed, not a shaw issue). I'm a happy camper

My girlfriend keeps bugging me about getting Telus TV and high speed internet. The price when we factor in everything from the HD-PVR rental (not doing a contract) to the added $15 for HD brings the price to about the same for both services.

My questions are: Does anyone have any experience with the 15mb telus internet? When you're running an HDTV and another sd tv, what is the actual speed?

Is there noticeable pixelation or sound dropoffs, or audio sync issue using Telus TV?

Any other issues? The more recent the experiences the better! Thanks!

[Old Yeller]

I'm currently with Shaw, I have my own HD PVR in one room, have analog cable in the other room. I also have the regular high speed internet with Shaw. Aside from occasional audio dropouts with Shaw on the HD channels, I have few complaints. I will also occasionally get picture dropouts as well (these are much more rare and without pixelization, so I think it's an issue with the channel feed, not a shaw issue). I'm a happy camper

My girlfriend keeps bugging me about getting Telus TV and high speed internet. The price when we factor in everything from the HD-PVR rental (not doing a contract) to the added $15 for HD brings the price to about the same for both services.

My questions are: Does anyone have any experience with the 15mb telus internet? When you're running an HDTV and another sd tv, what is the actual speed?

Is there noticeable pixelation or sound dropoffs, or audio sync issue using Telus TV?

Any other issues? The more recent the experiences the better! Thanks!

Before you switch, call shaw's loyalty department. I called to say I was probably moving to telus as they were cheaper and promising me a second HD receiver as I have two HD TV's.

The girl put me on hold for a few minutes and then came back and gave me $30 off my bill a month, as well she gave me a free rental of another HD Receiver/PVR for 3 years... which I assume it's a 3 year "rental" just so I don't up and leave tomorrow and take that with me.

[Yellefan]

on that note, when I called telus I told them I was thinking of switching from shaw and was put through to their "winback" department. They offered me phone for $15 a month and tv and Internet for $10 a month each for a year plus 1st month free on all three. You do have some negotiating room with both companies.



Before you switch, call shaw's loyalty department. I called to say I was probably moving to telus as they were cheaper and promising me a second HD receiver as I have two HD TV's.

The girl put me on hold for a few minutes and then came back and gave me $30 off my bill a month, as well she gave me a free rental of another HD Receiver/PVR for 3 years... which I assume it's a 3 year "rental" just so I don't up and leave tomorrow and take that with me.

[Fobby]

but then Telus would want you to sign a contract...

who wants a http://www.shots.net/images/uploaded/video/MonsterT.jpg

[Yellefan]

I didn't sign any contracts... They only make you sign a contract of you want a "free" stb rental. If you buy the boxes outright or pay the monthly rental fee then you're free to leave at any time.

Jeeze, I'm starting to sound like a telus salesman. I'm just clarifying though as I keep hearing all of these anti-telus posts such as forced contracts and poor customer service but honestly I have been very pleasantly surprised with everything so far! After using mediaroom I don't think I could ever go back to shaw or bell.

but then Telus would want you to sign a contract...

who wants a http://www.shots.net/images/uploaded/video/MonsterT.jpg

[Old Yeller]

I've never experienced Telus TV/Internet, but I think Telus TV/internet product must have improved by leaps and bounds and that's why customers are able to negotiate better deals with Shaw and/or vice versa through Telus.

2 years ago if I had called Shaw and said I was thinking of switching to Telus I probably would have gotten laughed at... now both companies are doing their best to gain or retain new or existing customers.

Ain't competition grand?

[puckluck]

Telus TV sucks balls. I love so many things about it and it would be a great service if it never froze 5 times a day and I had to wait 5 minutes for it to reset.

I started this thread a while ago http://forum.calgarypuck.com/showthread.php?t=89207

[wooohooo]

Telus TV sucks balls. I love so many things about it and it would be a great service if it never froze 5 times a day and I had to wait 5 minutes for it to reset.

I started this thread a while ago http://forum.calgarypuck.com/showthread.php?t=89207

Have you tried calling Tech support? I did yesterday and apparently it was a reprogramming error. I haven't gotten a chance to see if it works fully now. But before only one TV would fully work and the other two would have a black screen. If it did happen to work, changing channels on one tv would cause the other tv to not work. I think I have had tech support come in over 5+ times and the problem keeps popping up.

For anyone out there, stay away from Telus! Their tech support is horrid it is not even funny. The people on the phone sound much more knowledgeable than the people that come to your house. Even that, I had 3 different techs come in and wire it differently calling the other tech a ######. So when my contract is over I'm switching ASAP. I'm even tempted to cancel early and suck up the costs and actually enjoy having consistent cable

[Rathji]

Have you tried calling Tech support? I did yesterday and apparently it was a reprogramming error. I haven't gotten a chance to see if it works fully now. But before only one TV would fully work and the other two would have a black screen. If it did happen to work, changing channels on one tv would cause the other tv to not work. I think I have had tech support come in over 5+ times and the problem keeps popping up.

For anyone out there, stay away from Telus! Their tech support is horrid it is not even funny. The people on the phone sound much more knowledgeable than the people that come to your house. Even that, I had 3 different techs come in and wire it differently calling the other tech a ######. So when my contract is over I'm switching ASAP. I'm even tempted to cancel early and suck up the costs and actually enjoy having consistent cable

This.


You should not have to sign a contract, find out the service is not what you had come to expect from your previous provider and then have to wait a year + to change back without penalty.

[Top_Prospect]

You don't have to sign a contract with TELUS. That's a persons own choice. You just won't get the lower price and any free stuff with it.

It's either no contract or a 1/2/3 year deal. They like to call it a "Price Protection Plan" I believe.

[Fobby]

So when summing up the comments from different posters,

Shaw is better, Telus is cheaper.

You don't need to sign a contract with telus, unless you want the lowest price.

So what is the price different between Shaw and Telus if you were to not sign a contract with telus?

[WilsonFourTwo]

So when summing up the comments from different posters,

Shaw is better, Telus is cheaper.

You don't need to sign a contract with telus, unless you want the lowest price.

So what is the price different between Shaw and Telus if you were to not sign a contract with telus?

I'd just like to point out that Telus isn't necessarily cheaper.....all depends on your negotiation skill. I ended up with Tier-3 cable, HD Feeds (movies and sports) and HD-PVR rental for a year.....$52/mth. Just for perspective, that's $5/mth less than TelusTV was for me.

I don't know if this new Telus "MediaRoom" fixed the plethora of problems, but given the horrible experience I had with TelusTV (from product to service), I would gladly pay double for Shaw's service.

[puckluck]

Have you tried calling Tech support? I did yesterday and apparently it was a reprogramming error. I haven't gotten a chance to see if it works fully now. But before only one TV would fully work and the other two would have a black screen. If it did happen to work, changing channels on one tv would cause the other tv to not work. I think I have had tech support come in over 5+ times and the problem keeps popping up.

For anyone out there, stay away from Telus! Their tech support is horrid it is not even funny. The people on the phone sound much more knowledgeable than the people that come to your house. Even that, I had 3 different techs come in and wire it differently calling the other tech a ######. So when my contract is over I'm switching ASAP. I'm even tempted to cancel early and suck up the costs and actually enjoy having consistent cable

Yes I'v had Telus come look at it about 4 times and like you said every support guy calls the previous one a ######, and nothing ever gets fixed.

I really don't blame the techs though since Telus is providing them with the technology that is made to fail.

The thing about Telus tv is that I really like how everything works except for the freexing part which of course is a huge issue, but without the freezing issue Telus is a lot better than Shaw IMO.

They offered to switch me over to Telus sattlelite for the same price, but I'm still deciding if I want another dish on my roof.

[Madman]

So Telus has re-branded its IP TV service as Telus Optik TV.

http://www.telus.com/content/tv/iptv/

I'm pretty much tired of Bell and like the looks of the PVR anywhere feature.

[thinkaboutit]

I've had Telus TV for one year now. The only thing I like is the variety of stations. The price is low enough to have brought me over from Shaw. The poor network service is what will probably have me go back to Shaw.

The system freezes - frequently - and yes, daily. The system will not let you change back to the original or different channel. So, that means if you want to be watching more than one game, you can expect to miss the last play of a game, or an important play, if you merely change channels.

Their solution? Reboot the TV which takes 10 minutes, or longer.
If you want this low priced TV option, then think about what it would feel like to have to do this once a day, sometimes less, and sometimes more. But guaranteed, you will frequently be unable to change the channel back. This has been a problem for over 4 years.

(I've heard that Shaw digital also freezes up. So, I'm not sure what the gurus/execs are doing in this industry. Sounds like products are being launched too quickly by everyone. I'm sure the techies care about delivering quality, but I wonder about the execs.) Maybe I'll have to return to basic cable service - like what has been offered for the last 40 years - just so that my expectations are met.)

Final note, I have this packaged with Wireless internet. (They couldn't provide a DSL line since they would have had to pull up too much carpet during installation - and I now have six boxes with 6 plug ins to run wireless internet to one computer and cable to ONLY one TV. I wonder if they also own the power company). I only get the functionality of Lite DSL. If the TV is on, and I'm using the internet in my office at the same time, the speed slows down further. Ah, its like running a 386 in 1993. Just when we thought it should get better....

I have one year left on a contract, so I'm waiting to see if they can improve this - while I wait for the channel to change.

Remember, you get what you pay for. I wonder if the dollar store will be selling the same service in the near future?.....

[ken0042]

The only thing I like is the variety of stations.

OK, I'll bite. What stations do they carry that Bell and Shaw don't?

I was under the impression they had the fewest.

[WilsonFourTwo]

OK, I'll bite. What stations do they carry that Bell and Shaw don't?

I was under the impression they had the fewest.

Not sure what the OP was driving at either, but in the 4 (painful, disappointing and infuriating) months that I used TelusTV, they offered me all the same channels that Shaw does. Can't comment on Bell.....haven't used them for a long time.

[Roast Beef]

The Mediaroom service is light years ahead of the older boxes. Like puckluck my old boxes would freeze up for about 5 minutes at a time 1 or 2 times a day. The channel you were on or the recording you were watching would continue to play but any commands input would not be registered. When the box unfroze all the commands you entered while the box was frozen would then be carried out in order. The Mediaroom boxes eliminate that problem entirely. The boxes are also much quicker now in the menus and channel changing is instant. The entire layout and functionality is very similar to the Vista and Win7 versions of Windows Media Center. The PVR anywhere feature is the best thing since sliced bread and I can't see myself ever going to a provider that lacks that feature. Literally every issue I ever had with Telus TV has been solved with the new service. The biggest downside is internet speed. Telus is never going to be as fast as Shaw plain and simple. The TV does take away from the bandwidth. If all TV's are off I can get 16-17 megabits/second. If all services are in use 2HD streams 1SD stream then I get between 4 and 5 megabits/second. Overall I am quite happy with the service but for those of you who do have the older Telus TV service I certainly understand your frustrations.

[JBR]

Just switched over from Shaw Direct to Telus Optik TV. I'm very impressed with the Media Room, PVR functionality, guide etc. It will take a while to get comfortable with the new channel numbers but that will come.

The only disappointment is the lack of a UHF remote and NFL Network. I'd prefer not to open the door on my cabinet every time I want to watch it - but for difference in service, price and functionality.. it's worth it.

[puckluck]

Just switched over from Shaw Direct to Telus Optik TV. I'm very impressed with the Media Room, PVR functionality, guide etc. It will take a while to get comfortable with the new channel numbers but that will come.

The only disappointment is the lack of a UHF remote and NFL Network. I'd prefer not to open the door on my cabinet every time I want to watch it - but for difference in service, price and functionality.. it's worth it.

Just wait till it freezes 3-5 times a day and then come tell us how you like it.

[Roast Beef]

puckluck do you have the Mediaroom service or the older service? I had freezing problems with the old service but since getting the upgrade to Mediaroom there hasn't been so much as a stutter let alone freezing.

[puckluck]

puckluck do you have the Mediaroom service or the older service? I had freezing problems with the old service but since getting the upgrade to Mediaroom there hasn't been so much as a stutter let alone freezing.

I've got the media room. I haven't tried the old service as I got Telus about 2 months ago and they gave me the media room right away. I've said it before and I'll say it again Telus is way better than Shaw IMO if only they can fix this freezing problem. The service guy for Telus said the only way to fix it is to run a wire directly from my modem to the receiver, but that would require the wires to be on my walls which is out of the question.

I'm still deciding if I want a free upgrade to Telus sattlelite.

[wooohooo]

I've got the media room. I haven't tried the old service as I got Telus about 2 months ago and they gave me the media room right away. I've said it before and I'll say it again Telus is way better than Shaw IMO if only they can fix this freezing problem. The service guy for Telus said the only way to fix it is to run a wire directly from my modem to the receiver, but that would require the wires to be on my walls which is out of the question.

I'm still deciding if I want a free upgrade to Telus sattlelite.

How'd you manage to score the free upgrade to Satellite?

Maybe I'll try to call in. I've had over 7 technicians come in and try to fix my freezing TV. The last guy finally did something right and the TV works great. Although, I do like this new media room thing they have. If I call in they might make me extend my contract first... and I'm not so sure I want to do that.

[puckluck]

How'd you manage to score the free upgrade to Satellite?

Maybe I'll try to call in. I've had over 7 technicians come in and try to fix my freezing TV. The last guy finally did something right and the TV works great. Although, I do like this new media room thing they have. If I call in they might make me extend my contract first... and I'm not so sure I want to do that.

The last technician that came by called customer service for me and told them he could not do nothing to fix the problem and I was going to cancel if I never got a free upgrade to sattlelite.

If only they would let the technician run the wires from the outside then there would be no problem, but for some reason Telus doesn't allow that with cable and only sattlelite.

[zarrell]

Anybody with Telus Satellite TV? It looks like I'm done with Bell after 3 years. They offered me 30% off my total bill and a free PVR rental last year, but now that year is up. The best they want to give me now is 10% off, which in essence is a $30 a month increase. I gather that Telus is just reselling Bell's TV services so programming wont change, but Telus customer service for me has always been miles ahead of Bell's. I can probably save better than 10% as well by bundling my internet and tv. I can't get Shaw or Telus IP TV where I live, so my only options are Bell or Telus (Bell) :rolleyes:

[Madman]

Yes, Telus Sat TV is simply Bell with a black and green menu.

What I heard from friends looking to switch from Bell is that Telus couldn't discount the Sat prices and undercut Bell as part of the agreement - but that may not be the actual facts.

After about a month with Telus Optik, I am still happy with it and I know it's only going to get better.

[Top Shelf]

Got a call from Telus talking about the new Optik stuff they have going on. Sounded good from them of course, but I do need to do some more research.

My first HD programming was with Bell about 4-5 years ago and got a killer deal on a 1 year rental package. Then after that, Shaw offered the old "Free PVR if you come to us from the competition" package.

Now I can get 1 PVR to run the 3 TV's in the house...sounds intriguing. Telus has definitely picked up there game compared to a year or two ago

[FlamesKickAss]

I have had Telus optik now for about 3 weeks. I really like it so far, the only issue is one reciever doesnt get the same channels as the other one (sports)

[FlamesKickAss]

i just hooked my xbox up to the pvr in the front room into the network slot and now I dont need to buy a wireless adapter for the xbox!! Awesome!

[d_phaneuf]

I have had Telus optik now for about 3 weeks. I really like it so far, the only issue is one reciever doesnt get the same channels as the other one (sports)

they do that?

different receivers get different packages?

[jeremywilhelm]

they do that?

different receivers get different packages?

Sounds like a glitch

[FlamesKickAss]

Yeah I had to reset the one reciever, only problem i've had

[Vulcan]

Anybody with Telus Satellite TV? It looks like I'm done with Bell after 3 years. They offered me 30% off my total bill and a free PVR rental last year, but now that year is up. The best they want to give me now is 10% off, which in essence is a $30 a month increase. I gather that Telus is just reselling Bell's TV services so programming wont change, but Telus customer service for me has always been miles ahead of Bell's. I can probably save better than 10% as well by bundling my internet and tv. I can't get Shaw or Telus IP TV where I live, so my only options are Bell or Telus (Bell) :rolleyes:


I'd phone up and try again. A different CSR might give a better deal.

[Yellefan]

As of this morning, Telus now offers remote recording http://www.telus.com/content/tv/iptv/recording.jsp

Pretty slick interface so far from the 5 minutes of playing around with it that I've done... one of the few features I missed from Bell. iPhone app works well too.

[Barnes]

Just ordered Optik and it's coming on the 18th. Cut my bills by about $40 a month and get more channels and features. Shaw has been really good to us but I can't justify the price and the lack of features.

I played with it a bit at the inlaws house and the interface is slick as hell.

Question, if I record a show in HD is it watchable from the my bedroom where we have an SD TV with the PVR anywhere?

[FlamesKickAss]

yes!! I record Lie to me on channel 611 and it is watchable in my bedroom.

[GreatWhiteEbola]

I work for a Telus dealer, I am waiting to see if we are offered a staff price before I make a switch. I am reluctant to sign any contracts.

[babs]

Does anyone happen to know if there is a 30 day grace/trial period or something where I can opt out of a Telus TV contract without penalty? I currently use Shaw, but am very impressed by what I hear about TTV and am seriously thinking about switching. If there is a trial period, it could go a long way to convincing the wife to switch.

[Mightyfire89]

^^^I switched to Telus tv in June (from starchoice) and couldn't be happier. I didn't sign a contract of any type, though I am renting as opposed to buying the receivers. I'm pretty sure you can go the rental route and if you're not satisfied, just cancel after a month or two.

[TopChed]

I just had Telus internet installed at my house, and the guy doing it was telling me that they had switched the television service recently. Apparently it is supposed to operate much better than it had initially, and there shouldn't be a need to reset it constantly. It does seem like most recent customers are happy with it, so I am wondering how you enjoy Telus TV (especially compared to Starchoice and Shaw)?

[Roast Beef]

The old TTV was garbage. The new ones are great though. My parents have a Shaw PVR and the Telus service kicks the crap out of it.

[Yellefan]

I just had Telus internet installed at my house, and the guy doing it was telling me that they had switched the television service recently. Apparently it is supposed to operate much better than it had initially, and there shouldn't be a need to reset it constantly. It does seem like most recent customers are happy with it, so I am wondering how you enjoy Telus TV (especially compared to Starchoice and Shaw)?

It's awesome, I'm so much happier with it than I ever was with Shaw or Bell. Apparently their old system was crap, but this Mediaroom system has been rock solid for me for 6 months, only needing to reset it once. Being able to watch my recordings from any tv in the house is also a huge plus over shaw and bell as well. If your line qualifies for the 2/3HD/1SD TV service I wouldn't hesitate to recommend it. If you only qualify for 1HD/1SD I might wait til they upgrade the lines in your area.